All returns whether defective or not must be pre-approved by Seller and issued a return authorization number with such number clearly marked on the outside of the shipping container. All returned merchandise must be shipped prepaid to Snata’s Own warehouse: Santa’s Own 927 Lake Rd. Medina, OH 44256 for Christmas Trees and Choice Christmas Trees 3645 Clay Mountain Dr. Medina, Ohio 44256 for replacement lightbulbs. A 25% handling charge will be assessed for non-defective merchandise (which must be returned in new condition and in original undamaged packaging free of all accounts price marking). Returns of new merchandise are subject to approval by Seller in its sole discretion. All returns will be inspected and if information cannot be verified at current quantity net price, net of available discounts related advertisement accrual and/or payments will be reduced accordingly. Due to the holiday nature of our products, NO returns on non-defective merchandise will be accepted after December 7th.